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<div id="isPasted" style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word; color: rgb(36, 36, 36); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box;">Please email <a style="box-sizing: border-box; background-color: transparent; color: rgb(181, 128, 91); text-decoration: underline;">sales@vorsen.com.au</a> with your order number and the products you wish to exchange. The exchange must be initiated within 7 days of receiving your order. Please do not assemble the products and keep all original packaging. The Sales Team will advise on the next steps.&#xA0;</p></div></div>

Please email sales@vorsen.com.au with your order number and the products you wish to exchange. The exchange must be initiated within 7 days of receiving your order. Please do not assemble the products and keep all original packaging. The Sales Team w

I've ordered the wrong colour and wish to exchange my item/s?

I received my order

What is your Return Policy?

Are most of your items in stock?

Is assembly required?

Do you open on weekends?

Can you provide additional dimensions?

Do you send out material swatches?

What is the difference between kitchen and bar stools?

Can I organise my own courier?

What is PU Leather? Is it genuine leather?

Do you have a showroom?

How do I know if the item is in stock?

Do you customise fabric/frame colours?

What if i change my mind?

Do you deliver to rural areas?

Why are some products ‘Sydney Metro Only’?

What if my order is delivered but I change my mind and wish to return or exchange?

I am looking for a product to suit a specific need, but where do I start?

Are the colours shown an accurate representation?

I would like to order

I ordered 2x stools but only received 1x carton?

What day/time can I expect my delivery?

How can I track my order?

I am not ready for delivery - can you hold my order at your warehouse?

How long for delivery?

I placed an order

How long does it take for funds to be processed back onto my card?

I want a full refund on my order?

Do I need to maintain my teak product/s?

I found a defect in my product?

My order has arrived damaged/faulty, what do I do?

Does your standard shipping include installation, rubbish removal etc?

Do I receive a trade discount on delivery costs?

How do I place a commercial order?

Do we receive an additional discount on bulk orders?

Who can apply for a Trade Account?

Trade Accounts

Who is Vorsen?

What if I can’t find what I am looking for?

What payment methods do you accept?

Are all your items in stock in your Sydney warehouse?

How can I keep track of my delivery?

What happens if I miss my delivery?

Vorsen - About Us

I've ordered the wrong colour and wish to exchange my item/s?Updated 2 years ago