I received my order

I received my Vorsen order - what now? Commonly asked questions.

How long does it take for funds to be processed back onto my card?

This varies depending on your financial institution. If it has been over 7-10 business days since Vorsen confirmed the refund, please get in touch with your financial institution where they can look into it for you. Please note: the credit will be pr

I want a full refund on my order?

Vorsen offers exchanges based on change of mind purchases within a seven (7) day period of receiving goods. This excludes custom orders, or trade customer orders. Exchanges must be completed immediately for in stock items of equal or greater value. O

Do I need to maintain my teak product/s?

Teak may experience natural oil surfacing in the appearance of irregular patterns or stains. This is part of the maturing process and can be treated by gently washing with pH-neutral soapy water and a bristle brush. Over time, untreated teak furnitur

I've ordered the wrong colour and wish to exchange my item/s?

Please email [email protected] with your order number and the products you wish to exchange. The exchange must be initiated within 7 days of receiving your order. Please do not assemble the products and keep all original packaging. The Sales Team w

I found a defect in my product?

Please email the Sales Team ([email protected]) with your order number & images/videos of the defect. Our friendly Sales Team will endeavour to get back to you ASAP after review.

My order has arrived damaged/faulty, what do I do?

Occasionally, product faults or damages may occur, most of which happen during transit while the items are en route to your location. In such cases, simply send an email to the sales team within 7 days of receiving the product, attaching photos of th