What if i change my mind?Updated 5 months ago

If you change your mind, we may offer a one-time exchange provided you advise us within 7 days. You are welcome to change your order to any in-stock item of equal or higher value if the order has not been dispatched. This excludes custom orders or trade orders.

Order changes are not permitted to back-ordered or pre-purchased items awaiting dispatch.

The return of the product(s) must be made within 14 days from the date you received the order and you are able to provide satisfactory proof of purchase.

To be eligible for an exchange, the product must:

• be returned to our warehouse in original packaging and condition, including protective packaging such as the carton the product arrived in
• free from any damages or modifications to the original condition

Any returns without original box packaging will be denied. We recommend taking photos of the products in original condition prior to scheduling a return with our delivery partners. You will be responsible for the return shipping cost, and the cost of delivery for the new item.

Fees that will be deducted from the eligible exchange amount:

• Return shipping costs
• Delivery of new items

Our warehouse team will assess the product(s) once they are returned. The delivery cost of the new items will be calculated once the new selection is confirmed.

See our full return policy details here.

Please note: all clearance items do not quality for returns as they are on final sale.