What is your Return Policy?
Our Return Policy can be seen here: https://www.vorsen.com.au/pages/return-policy
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I would like to order
I would like to place an order - can you help? Commonly asked questions.
Are most of your items in stock?
Yes, the Vorsen warehouse carries up to 15,000 pieces of stock. However, please refer to availability on the product page or email [email protected] for inventory related queries.
Is assembly required?
Assembly varies between items - contact our Sales Team at [email protected] to confirm if an item requires assembly.
Do you open on weekends?
Our online store is open 24/7, however our office and warehouse pick up hours are between Monday-Friday, 9:00am - 5:30pm.
Can you provide additional dimensions?
Yes - we most definitely can get any measurements you require. Please email [email protected] describing your required measurements and they will gladly measure and confirm.
Do you send out material swatches?
We do not have fabric swatches available to send out. All photography is completed in house and true to colour. Please contact [email protected] for raw photos from the showroom.
What is the difference between kitchen and bar stools?
Kitchen and Bar Stools guide. We often receive enquiries from customers seeking guidance on the optimal seat height and stool choices for their kitchen benches or commercial bars. Our kitchen stools are purposefully designed with a seat height of 65c
Can I organise my own courier?
Yes - you are more than welcome to organise your own courier to pick up your order from our Glendenning warehouse. Please ensure that all labels are sent to [email protected] prior to pick up as well as a collection date and time-frame provided for
What is PU? Is PU genuine leather?
PU is artificial leather, designed to imitate genuine leather but manufactured at a lower cost and using synthetic materials. Whilst PU leather is not genuine leather, the PU leather we utilise is premium and durable.
Do you have a showroom?
Our showroom and warehouse is located at 8 Voyager Circuit, Glendenning, NSW. We are currently offering both physical or virtual showroom tours - an appointment can be made through our website here.
How do I know if the item is in stock?
Each product page will show the in stock quantity available. If the product is also on order, it will show the quantity on order and next estimated arrival date. Please note that the estimated arrival date may vary, depending on external factors such
Do you customise fabric/frame colours?
We may be able to customise certain products for bulk orders, with a minimum order quantity required. Please email any customisation enquires through to [email protected] for our team to review.
What if i change my mind?
We don’t offer refunds based on a change of mind. Vorsen offers exchanges based on change of mind purchases within a seven (7) day period of receiving goods. This excludes custom/made-to-order orders, final sale items or trade customer orders. Exchan
Do you delivery to rural areas?
Yes - we deliver Australia wide. However, please note that we utilise third-party couriers for orders outside of Sydney Metro.
Why are some products ‘Sydney Metro Only’?
Certain bulkier products offered by Vorsen, such as sofas and custom dining tables, are designated as "Sydney Metro Delivery Only" when added to your cart on the website. This is due to the use of third-party courier services and the need for special
What if my order is delivered but I change my mind and wish to return or exchange?
Vorsen allows exchanges within a 7-day period after you receive your order. To initiate an exchange, the goods must be returned in their original packaging and condition. Please note that all applicable delivery costs for both the returned and new it
I am looking for a product to suit a specific need, but where do I start?
Vorsen’s knowledgeable specialists possess extensive expertise in all Vorsen products, enabling them to provide you with comprehensive information that will help you make well-informed decisions. Feel free to rely on the sales team's expertise to gui
Are the colours shown an accurate representation?
Our team has worked hard to ensure that the colours displayed on screen best depict the product but we can’t make any promises. Please note that exchanges due to colour discrepancies will be considered as change of mind.